Substitution Policy

At Fleurus, we are committed to delivering arrangements that are beautiful, fresh, and true to the design you have chosen. As flowers are a natural product, seasonal availability, weather conditions, and market supply can occasionally mean that specific stems or colours are not available on your delivery date.

When this happens, you can trust that we will handle it with care.

Design Integrity

If a particular stem shown in our imagery is unavailable, our florists will select a replacement of equal or greater value that honours the style, colour palette, and mood of your chosen arrangement.

The result will always feel intentional — and unmistakably Fleurus.

Colour

We always aim to match the colours pictured. Where a primary colour is not available, we will substitute with a complementary tone that maintains the integrity of the design.

Small shade variations can occur naturally with fresh flowers, and we embrace these as part of working with a living product.

Vessels & Containers

If a specific vase, ceramic pot, or basket is out of stock, we will replace it with a quality alternative of similar style, size, and value.

Our selection of vessels is curated to the same standard as our florals, so you can be confident the final presentation will reflect the care that goes into every Fleurus arrangement.

Our Promise

We will never compromise the quality or visual impact of your arrangement.

If a substitution requires a significant design change, we will do our best to contact you before delivery to discuss your options. If we are unable to reach you, we will proceed with care to ensure your flowers arrive on time and looking beautiful.

Not Quite Right?

We take great pride in the quality of every arrangement we create. If for any reason you are not completely happy with your flowers, please call us directly on 07 5528 6508 and we will work with you to find a solution. Your satisfaction matters to us, and we are always happy to help.